Store Policy

Please remember the following when shopping online:

 

  • Colours shown on our website will vary depending on a range of factors including your computer screen and display settings.
  • Measurements and sizes of garments are approximate only. Measurements on our size guide are for body measurements and do not indicate the size of a garment.
  • Delivery timings are estimates only and depend on which Brand or Designer you have purchased from.
  • Orders placed will be mailed out in 3-5 business days, We allow 48-72 hour for an order to be processed.
  • You will receive an order confirmation as soon as the order has been received.
  • You will receive an email when the item has been shipped with estimated delivery time.
  • We are happ to ship internationally, but any duty or import tax charges are the responsibility of the customer.
  • No REFUNDS, only exchanges if item is received damaged, must be unworn. must notified us within 24hrs of receiving items
  • Customer is responsible for shipping if item is approved for exchange, Your next order shipping will be complimentary.
  • When returning the goods, the parcel is the customers responsibility until it reaches us. Always retain proof of collection or postage.  
  • Garments must be returned in the original packaging.
  • Please be sure to double check your billing and shipping address when placing an order. GrungeVogue is unable to reroute packages. 
  • GrungeVogue cannot be held responsible for lost or stolen packages. 
  • Orders cannot be canceled after they have been placed unless there was a mistake on our end.